Overview

Communities In Schools of San Antonio was established in 1985 to address our city's high dropout rate. The founders' vision was to provide a positive environment for at-risk students, insuring their success to educational opportunities, social services and support services. We are seeking a passionate, committed, and value oriented individual for the position of Case Manager.  The Case Manager will be part of an team oriented staff and must possess professional level knowledge.

Job Description

The Case Manager working out of the Haven for Hope campus will provide case management services and support to high-risk students experiencing homelessness with the intent to increase attendance rates and reduce behavioral and disciplinary problems in school. This is a collaborative partnership with Haven for Hope to meet the high needs of students residing at Haven for Hope.

Minimum Requirements 

• Master’s degree in a social work or counseling

• Minimum two years of experience with youth and families in the social work, counseling or case management field (including graduate internship hours)

• Experience with at-risk populations and cross-cultural environments

• Knowledge of client groups and/or issues related to the population

• Ability to work within a multi-disciplinary team

• Ability to set priorities and work with minimal supervision

• Strong communication skills with an ability to articulate program goals in a public setting

• Possess a valid Texas Driver’s License and have reliable transportation

• Ability to pass a fingerprint based background check under TEA regulations

Preferred Qualifications

• Bilingual ability in Spanish and English preferred

Please note, candidates who apply and meet the screening criteria will be contacted by our HR Department for an interview.

 Major Responsibilities

 (The following statements describe the general purpose and responsibilities assigned and should not be construed as an exhaustive list of all responsibilities, skills, efforts, or working conditions that may be assigned or skills that may be required.)

Intake & Assessment

• Complete intake and conduct initial assessment with referred students and families
• Create a plan for services to address student and family needs
• Communicate with appropriate school staff on a regular basis to seek input and report on student progress, case status, and referral needs

Service Provision

• Provide case management services to program participants in coordination with the CIS model for service delivery
• Enroll and provide individualized support services to all school age students who are living at Haven for Hope who will be tracked for progress
• Provide crisis intervention during critical situations
• Collaborate with appropriate school staff that focus on student support services and act as an educational advocate for participants
• Collaborate with Site Coordinators at CIS campuses to provide services to participants
• Monitor and document student progress toward goals
• Gather parent feedback and provide support to include parent education and health and social service referrals

Collaborative Efforts

• Serve as a liaison to student's home school 
• Work closely with Haven for Hope staff and schools as appropriate to identify the highest risk students in need of support;
• Coordinate with partners and service providers to address the needs of the student; and
• Provide relevant referrals to clients for on-going support to meet individualized needs
• Coordinate and oversee interns assigned per university requirements
• Provide intern orientation regarding CIS program policies and school-based service provision
• Attend weekly staffing meeting with program staff
• Research and become familiar with other programs and resources in the community that might benefit participants and their families

Data Maintenance and Evaluation

• Complete paperwork required for grant compliance
• Maintain service logs in accordance with program procedures and guidelines
• Document services from service logs in the CIS approved data entry system
• Implement, manage, and report on grants
• Evaluate program effectiveness and provide bi-annual performance report for participants
• Gather and maintain educational data on participants

 Administrative

• Manage time card
• Attend all meetings and trainings as required
• Ensure the completion of required programmatic reports
• Plan appropriate expenditures and maintain budgets
• Participate in relevant professional development activities to increase knowledge and skills

Exhibit CIS Core Values: 

• Passion
• Collaboration
• Compassion
• Optimism
• Adaptability

 The Case Manager should demonstrate competence in all of the following:

• Ethical Decision-Making: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
• Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Lead: Positively influence others to achieve results that are in the best interest of the organization.
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
• Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Supervisory Responsibilities

NA

Position Type/Expected Hours of Work

This is a full-time position. Day and hours of work are generally Monday through Friday between 8:00 a.m. to 6:00 p.m. with some evening and weekend hours required.

Benefits: CIS-SA provides a comprehensive benefits package in addition to pay.

COMMUNITIES IN SCHOOLS DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, GENDER, RELIGION, NATIONAL ORIGIN, AGE, DISABILITY, OR ANY OTHER BASIS PROHIBITED BY LOCAL, STATE, OR FEDERAL LAW.